Call Accounting
/ Hospitality Solutions:
Small Business & Enterprise Solutions:
Telephone
usage represents the 3rd largest expense incurred by businesses.
Moreover, between 10 and 40 percent of this expense can
be attributed to abuse and misuse. Additional losses occur
due to unused, non-functioning or just the wrong combination
of FX, TIE and WATTS lines. Increases in call volumes
and data traffic coupled with the increased number of
long distance carriers makes tracking telephone expenses
difficult. Call Accounting systems are designed to save
businesses and hotels money by identifying these problems
and their solutions.
Call
Accounting / hospitality Systems simplify the task of
tracking telephone activity and expense, putting businesses
and hotels in complete control of important telephone
resources. Complete report packages provide both detail
and summary information. Client billing, resale, productivity
management, hotel guest checkout call receipts, misuse
control, and network management are some of the many applications
which make a Call Accounting system an integral part of
controlling business and hotel telephone operations.
Are
you passing up revenue because you are unable to capture
and assign telephone related expenses to the appropriate
party? Call Accounting allows you to bill phone usage
to the appropriate party without the hassle of manually
estimating phone activity and expense. Real time costing,
coupled with account codes capabilities, provides a powerful
billing tool. Assign account codes to predefined numbers
and generate invoices with accuracy. Now you can bill
telephone expenses to projects, customers, departments,
or divisions.
Com21net's
Call Accounting systems can cost calls based upon a specific
long distance carrier’s rate center or can even use
flat rate costing to cost calls based upon call type.
For users with more sophisticated costing needs, customized
costing is also available. Additionally, the opportunity
to add or subtract surcharges and percent markups to calls
is an important revenue generating feature for the hotel
/ motel industry.
Although
phone expenditures are estimated to be the third largest
controllable expense in businesses, you can't manage what
you don't know. That's why our call accounting and traffic
engineering systems are invaluable tools for any business.
Processed and rated calls are stored in a database and
can be sorted, summed and printed in several report formats
so that users can find any information quickly and easily.
Com21net, Inc. offers call accounting / hospitality solutions
that include the following features:
1)
Call Accounting features:
- call
data collection (SMDR)
- comprehensive
costing capabilities
- forced
& verified account codes
- management
reports (detail & summary)
- windows
95/98/NT/2000 compatibility
- interfaces
with most popular PBX and Key Systems
- Organization
levels (Divisions, departments, extensions)
2)
Hospitality (Hotels / Motels) features:
- Immediate
print of call records
- Guest
room call record report with adjustable markups and
surcharges for added revenue
- Administrative
extension call record report
- Daily
profit summary report
- Month-to-date
profit summary report
- Administrative
call summary report
- Interfaces
with PMS (Property Management Systems)
How
much are your long distance calls costing you? How often
are your lines in use? How long is an average incoming
call? Who is making too many personal calls? How much
should your department budget for telephone costs in the
coming year? Which marketing programs are bringing in
the most business? These are all questions Call Accounting
can help answer.
Making
individuals and departments accountable for their use
of the telephone system makes good business sense. Time
spent on the telephone will be used more productively,
call volume will undoubtedly fall and so will expenses.
