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Auto Attendant / IVR
(Interactive Voice Response):
Small Business & Enterprise
Solutions:
Com21net
offers Auto Attendant / IVR solutions for small businesses
and enterprises. Auto Attendants can speed up call processing.
No more waiting or putting on hold your valuable customers
and suppliers. It ensures a pleasant, instant response
to incoming calls and redirects them in a prompt, efficient
manner. For sales, orders, accounts payable, shipping
and many other departments, the auto attendant will significantly
accelerate caller connection. The auto attendant will
allow you to re-allocate valuable human resources. It
will maximize telephone line efficiency and is far more
economical than direct-inward-dialing services (DID).
It will improve customer service and employee satisfaction
by enabling callers to get directly through to the person
with whom they wish to speak, quickly and efficiently
by entering their party extension or pressing 9 to enter
the last three letters of the persons last name. With
speech recognition, they can even speak the persons name
to connect to the person.
Interactive
Voice Response (IVR), recorded messages can provide important
information to incoming callers. Through the use of extended
voice menu trees, caller may then interact with your telephone
system to obtain and/or leave information. Universities,
Government Offices, Financial institutions, Real State
companies, Insurance Agencies, Accounting Firms, Retailers,
Manufacturers are examples of businesses that can benefit
from IVR technologies. For order input, general information,
and special announcements, the IVR solutions from Com21net
Corporation will be your link to the public.
The
Auto Attendant and IVR technologies can be used independently
or they can be designed to work together to give your
business more control over the incoming calls and ensure
customer satisfaction. Following are some of the features
of the Auto Attendant / IVR Solutions that Com21net offers:
- Auto
attendant extends business hours allowing 24 hours /
7 days per week access for customers, suppliers, and
employees.
- Customers
have the option to leave a detailed message, go to another
extension, or reach a live operator
- IVR:
10 independent trees with 7 to 49 levels each. Also
known as Custom Call Routing (CCR)
- Automatic
Day/Night mode.
- Analog
and digital integration with Lucent (AT&T), Comdial,
NEC, Intertel, Panasonic, Toshiba, Samsung, Norstar
Meridian, Nitsuko, Vodavi, Mitel, Rolm, Nortel Meridian
Option Series, Nortel SL1 and others...
- Tenants
/ Companies: 4, upgradeable to 12.
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